FAQ

Q: How does the Flex Services monthly membership fee work?

Flex charges a monthly membership fee as a subscription service. That means you will be charged the monthly membership fee each month for your ability to access Flex Services. The monthly membership fee does not vary based on whether you use the Flex Services. The Flex Services auto-renews each month unless you cancel your membership no fewer than 5 days prior to the end of the preceding month.

Q: How do I cancel my Flex Services membership and close my Flex/Blue Ridge Bank Credit Line account?

You can cancel your Flex Services membership by emailing us at [email protected]. You must cancel your Flex Services membership no fewer than 5 days prior to the end of month to avoid being charged the Flex Services membership fee for the next month. If you miss this deadline to cancel, you will be charged the monthly membership fee on the 15th of the following month, regardless of whether you use Flex to pay your rent for the month.

Q: What happens if I cancel my Flex Services membership?

If you cancel your Flex Services membership, you will no longer be able to use Flex Services to pay your rent. In addition, we will close your Flex Line of Credit account once your remaining balance is $0 and we confirm that no additional charges are due. We will report your Flex Line of Credit account as closed to TransUnion.

Flexible Finance, Inc. (“Flex”) is a financial technology company, not a bank. All lines of credit, banking services, and payment transmissions are offered by Lead Bank. An application and credit assessment are required for approval. Credit line amounts vary based on eligibility (graphics are illustrative only); to access a credit line, you are required to make timely payments each month. Unsecured lines of credit are provided for a recurring monthly membership fee of $14.99 at 0% APR. A bill payment fee of 1% of your total rent is also charged when you pay your rent using the Flex app (additional card processing fee applies when using a credit card). Memberships automatically renew until canceled. Secured lines of credit are provided at 0–9% APR based on your credit worthiness. You are required to maintain a security deposit with Lead Bank. Other third party fees may apply. See your offer for more details. Positive rent payment history and information about your line of credit may be reported to one or more national credit bureaus. Terms and conditions apply. All loan proceeds are disbursed by Lead Bank; neither Flex nor any of its subsidiaries disburse loan proceeds or engage in the movement of consumer funds. Brokering activities are performed by Flexible Finance Brokering, Inc. Servicing and collection activities are performed by Flexible Finance Servicing, Inc.

Licenses
Flexible Finance Brokering, Inc., Nationwide Multistate Licensing System (“NMLS”) ID #2599800
Flexible Finance Servicing, Inc., NMLS ID #2256673

*Individual results vary. Average outcome for customers who opened a Credit Builder account for use in September 2024 with a starting VantageScore 3.0 with a credit score below 560 and made consistent, on-time payments for at least one month. Factors other than on time payments, including interactions with other creditors, also play a role and may impact results. Payment history will be reported to TransUnion. Past performance does not guarantee future results, and a credit score increase is not guaranteed.

© 2024 Flexible Finance Inc.