Frequently asked questions

How it works

Flex helps you split your rent into two payments. When rent is posted, you make your 1st payment which is for part of your rent. Flex gives you access to a credit line to borrow the rest to cover rent. Your rent then gets paid to your property in full. Later in the month, you make your 2nd payment to pay off your credit line.

You have the flexibility to reschedule your 2nd payment directly in the Flex app after your rent is processed. When rescheduling, you can choose any business day up to the last day of the current month.

We understand that rent amounts can vary each month, so Flex will adjust the amount of your payments to cover small fluctuations. However, if the rent amount posted by your property is significantly higher or lower than the estimated rent amount you provided during sign-up, Flex will ask you to confirm the rent amount that our system should process before submitting your rent payment.

How much it costs

Your Flex membership costs $14.99 per month. This fee includes access to your Flexible Rent credit line and the ability to split your rent into two payments. When you pay rent through Flex, a 1% bill payment fee (equal to your total rent amount) also applies. 

You may be subject to an additional $3 property passthrough fee for each month you use Flex, depending on your property. 

There is no processing fee when paying with a debit card. An additional 2.5% processing fee applies when using a credit card.

Flex membership

Flexible Rent is designed to give you the freedom to use it when it works best for you whether that’s every month or as needed. With your monthly membership fee, your Flexible Rent credit line stays active and ready for when you need it. If you cancel your Flex account, you’ll need to re-apply to use Flexible Rent again in the future.

If you cancel your Flex membership, you will no longer be able to use Flex to pay your rent. In addition, we will close your Flexible Rent credit line account once your remaining balance is $0 and we confirm that no additional charges are due. You can manage your membership and cancel through settings in the Flex app. 

Security & privacy

Yes. Your data is protected with bank-level encryption, and we adhere to strict financial regulations. All partners and third-party applications undergo rigorous security review. For more details on how we protect your information, see our privacy policy and privacy notice.