Understanding your Flex pricing

We want you to always feel clear and confident about what you’ll pay with Flex. Here’s a quick FAQ to walk you through the new pricing.

Frequently asked questions

  • Your monthly membership fee is now $7.99 (down from $14.99).
  • You’ll continue to pay a 1% bill payment fee on your total rent, included in each Flex payment.
  • You’ll also pay a 1.5% interest rate (equivalent to 18% APR). This is a monthly fee applied only to the amount you borrow. It’s calculated on your remaining balance at statement close on the 10th of the month and included in your 2nd payment. It never compounds or accrues over time.

The new pricing structure will go into effect starting November 25, 2025. 

  • If you use Flex for your November rent, your pricing will remain the same—$14.99 monthly membership fee and a 1% bill payment fee on each Flex payment.
  • You’ll see the changes in your December rent payments and monthly membership fee. 
 

Since the 1.5% interest rate is based on your remaining balance at statement close, you can reduce or avoid it entirely by:

  1. Paying down some or all of your balance before the 10th of the month. 
  2. Choosing to borrow less—the less you borrow the less you pay. You can adjust your credit use in the app by navigating to Settings > Rent and payments. 
 
  • The membership fee provides access to Flex and the ability to split your rent and is charged once per month, on the 15th.
  • The bill payment fee enables Flex to continually improve the product experience and is included in each Flex payment.
  • The 1.5% interest helps cover the cost of borrowing through Flex. It’s charged once per month, calculated at statement close on the 10th, and included in your 2nd payment.
 
  • Depending on your property, you may be subject to a $3 property passthrough fee. Some property management companies use software that charges Flex for automatically paying rent on behalf of our customers. In order to continue offering our services to you, we pass a portion of this charge to you in the form of a $3 Property Passthrough Fee, if your property uses one of these software
  • If you choose to pay with a credit card, an additional 2.5% processing fee applies.
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There are no additional Flex fees. Flex does not charge compounding interest or late fees. 

Still have questions? Contact us through our in-app chatbot