
Using Flex as an Independent Property Manager
Frequently asked questions
What Flex Is
What is Flex and why should I offer it?
Flex allows residents to split their rent into two smaller payments each month—while you receive the full rent amount up front and on time. Once you complete a quick setup through the Flex Property Hub, Flex will send rent payments directly to your bank account via ACH.
By offering Flex to your residents, you can:
- Help them align rent with their income schedule
- Reduce late or missed payments
- Improve resident satisfaction—while giving them more flexibility in how they pay
How is Flex different from Zelle, Venmo, or CashApp?
Unlike other apps that just transfer money, Flex is designed for rent payments:
- You get the full rent amount upfront and on time
- Flex handles repayment directly with the resident
- No need to track or manage partial payments
- Rent is sent directly to your bank account—no need to manually cash out like with Venmo or CashApp
How It Works
How and when will I receive the rent if my resident pays through Flex?
When your resident uses Flex to pay their rent, we will send an ACH payment directly to the bank account you provide when you set up your Flex account. ACH payments are typically deposited within 1 business day.
Do I need to move all residents to Flex, or can some continue using Zelle, Cash App, or Venmo?
Other residents can continue to use their existing payment methods, since Flex connects directly with your bank account – just like Zelle, Cash App, and Venmo. If you’d like to invite other residents to use Flex, you can do so in your Flex Hub – which you can access at partner.getflex.com.
Will I need to log in to a Flex platform or app each month?
No, you won’t need to log in each month. Residents manage their own payments, and their full rent amount is sent directly to your bank account – no need to cash out each month.
If you have questions about payment status or want to learn more about Flex, you can do so by logging into your Flex Hub, at partner.getflex.com. There, you can also
- Update a resident’s rent amount
- Change your payout method or banking information
- View and manage the residents actively using Flex
- Get in touch with the Flex team
It’s there if you need it, but ongoing rent collection happens automatically—no regular login required.
When are residents' payments due to Flex?
Residents who use Flex split their rent into two payments each month:
- 1st payment: Due at the start of the rent cycle, typically on the last day of the previous month or the 1st. Flex collects this payment before sending the full rent amount to you.
- 2nd payment: Due later in the month, typically around the 15th. This is paid directly to Flex.
You’ll still receive the full rent amount up front and on time—residents manage their repayment directly with Flex based on their selected payment schedule.
Can I include other charges (like utilities or fees) in a resident’s Flex payment?
Yes. Just include the full amount due—rent plus any recurring charges—when setting up the resident’s monthly rent in the Property Hub.
For example, if monthly rent is $1,500 and there’s a recurring $100 utility fee, set the total rent amount to $1,600. Flex will treat that full amount as the resident’s rent for the month.
How do late fees work if my resident uses Flex?
Flex will begin processing a resident’s rent payment once they make their first payment to Flex. If the resident has automatic payments set up, that typically occurs on the first day of the month, or slightly before. If a resident does not have automatic payments on, they can make a payment any time through the 5th of the month.
Does it cost anything for property managers or residents to use Flex?
There’s no cost for property managers to use Flex—no setup fees, platform fees, or processing fees.
For residents, Flex charges a $14.99 monthly membership fee, which includes access to a Flex line of credit from Lead Bank at 0% APR. Each payment made through Flex also includes a bill payment fee:
- 1% when using a debit card
- 3.5% total when using a credit card (includes bill payment and processing fees)
How does Flex protect my data?
To keep your information safe and meet federal regulations, Flex securely verifies your details during sign-up. All personal data is encrypted and stored securely. Learn more about our privacy practices.
Does Flex impact my credit or my residents’ credit?
Flex does not affect property managers’ credit in any way. In fact, we do not make an inquiry against your credit report – we collect your SSN/TIN in order to ensure we are complying with local and federal banking regulations.
For residents, Flex Rent Reporting is an optional feature included in their membership. If they choose to turn it on, Flex will report on-time rent payments to TransUnion, helping them build positive payment history.
- Only on-time payments are reported—late or missed payments are not shared with the credit bureau.
- Residents can turn this feature on or off at any time through the Flex app.
Getting Started: How to Sign Up
How will I know if a resident wants to use Flex?
You’ll receive an email or text message from Flex when a resident lists you as their property manager during sign-up. The message will include a secure link to create your Flex Property Hub account and complete setup.
Once you’re signed up, that resident will be able to start using Flex to pay rent—and you’ll receive their full rent amount directly from Flex each month.
What information do I need to provide during sign-up?
You’ll confirm the resident’s information, connect a bank account, and provide personal or business information we need to ensure we comply with all applicable regulations. That’s it!
Do I need to change how I collect rent today?
No! Rent collected through Flex will be sent directly to the bank account of your choice.
Can I stop using Flex later if I change my mind?
Yes you can – but residents who use Flex will need to set up a new payment method to pay their rent.
How do I sign up for Flex Property Hub?
Once you approve a resident, you can access the Flex Property Hub at partner.getflex.com. No additional signup required.
Where can I get help if I have questions?
The best way to get a fast response is to log into the Flex Hub at partner.getflex.com, and click on Help. If you don’t yet have access,feel free to reach out to our team at [email protected]. We’re happy to assist!
Managing Residents & Payments
What do I do if a resident moves out?
You can deactivate a resident’s account by navigating to residents, clicking on the resident’s name, and clicking deactivate.
What happens if a resident doesn’t pay Flex back?
If a resident fails to make their second payment to fulfill the balance of their rent due, they are typically offered a grace period – after which, their Flex account will be deactivated.
Can I issue a resident a refund?
As of now, you cannot refund a resident’s payment on Flex.
Can I have more than one property or unit on my account?
Yes – if a resident lives at a property you don’t yet offer on Flex, you will be prompted to add that property when approving the resident.
Can I use multiple bank accounts for different properties?
Not right now, but we are working on this! If this is important to you, please let us know via the Flex Property Hub by selecting ‘Help’ and then ‘Help with Property Hub’
How do I update my payout method?
You can change your payment method by logging into the Property Hub, clicking your name at the bottom right, and then ‘Update info.’
What if my bank isn’t listed in Plaid?
You can set up a bank account manually by entering your account and routing number. If you select this option, you’ll need to confirm a number of small deposits in your account, so that we know we are sending the payments to the right account. This process can take 2-3 days.