Support for Federal Employees
Are you affected by the government shutdown?
We are here to help ease the financial strain. Flex offers federal employees and contractors relief and resources, starting with the ability to split your rent into smaller, more manageable payments that fit your budget and your life.
Flex membership fee waived
Eligible federal employees and contractors will have their Flex membership fee waived when they pay rent with Flex in November, helping to manage cash flow during the shutdown.
Free membership for active duty military
We waive the monthly membership fee for active duty service members for as long as you continue to serve.
Flex is trusted by more than 27,000 active duty military members and government employees.
Verify your eligibility
Complete the fields below and click through to unlock the offer. Enter your phone number when prompted and verify using the one-time passcode. You must complete the phone verification step and pay November rent through Flex for us to waive your monthly membership fee.
Next steps: New users will continue to sign-up. Existing users will be directed to the Flex app.
Additional Resources
The Federal Employee Education & Assistance Fund (FEEA) offers emergency loans and other assistance to employees impacted by government disruptions. Learn more at feea.orgFrequently asked questions
What is the Flex Federal Employee Relief Program?
This program provides temporary support to federal employees and contractors affected by the government shutdown. Eligible federal employees and contractors will have their Flex membership fee waived when they pay rent with Flex in November.
Active duty military members will continue to have their monthly Flex membership fees waived for as long as they continue to serve.
What is Flex Rent?
Flex Rent is a Flex product that gives you access to a credit line so you can split your rent into two smaller payments instead of paying it all at once. Your rent gets paid directly to your property, and you repay Flex in two payments during the month.
This setup gives you more control over your budget, helps you avoid late fees, and makes managing your monthly cash flow simpler.
All applications are subject to credit approval. Positive payment history and account information may be reported to national credit bureaus.
Why is Flex offering this support?
Government shutdowns can disrupt paychecks and create real financial strain. Rent is still due even when income is delayed. Flex was built to give renters more control over their cash flow. This program is part of our ongoing commitment to support renters during moments of financial uncertainty.
Who is eligible?
Federal government employees and contractors impacted by the current shutdown are eligible.
We use your .gov email only to confirm eligibility. You can use a personal email to create your Flex account and for all future communications. We will not email your .gov address unless you use it to sign up for Flex.
How does the membership fee waiver work?
If you are a federal employee or contractor and you pay rent with Flex in November, your Flex membership fee will be waived for that billing cycle.
- New users: After signing up through the relief landing page and completing verification, the waiver will be automatically applied when you make your second payment in November.
- Existing users: You must verify your status through the landing page so we can apply the waiver to your November rent payment.
Flex’s platform is designed with strong consumer protections. There are no late fees, no compounding interest, and no loan stacking. You choose when to make your second payment — any day before the end of the month — so you can better align it with your next paycheck. This flexibility helps renters stay current on rent and avoid harmful financial tradeoffs.
All applications are subject to approval. Eligibility and terms may vary.
What fees still apply?
The 1% bill payment fee applies to all payments. For example, if your rent is $1,500, the fee is $15.
A $3 property pass-through fee may apply depending on your property. This is not a Flex fee; it is set and collected by your property’s management system.
If you choose to pay with a credit card, there is an additional 2.5% credit card processing fee.
The Flex membership fee (up to $14.99) will be waived in November for eligible federal employees and contractors who pay rent with Flex.
How do I access this offer?
- Visit https://getflex.com/federal-worker-relief
- Read and acknowledge the attestation that this program is for federal employees affected by the shutdown.
- Select your agency from the dropdown.
- Enter your official government email address for verification.
- Click “Get Started” and complete phone verification when prompted.
This step allows us to confirm eligibility and automatically apply your credit.
New users: You’ll continue through sign-up after verifying.
Existing users: You’ll be directed to the Flex app after verifying.
If you don’t complete phone verification, we won’t be able to apply your credit.
Your official government email address is only used to confirm eligibility. You can use a personal email to create your Flex account and for future communications.
What if I already use Flex?
You are eligible to receive the waiver if you are a federal employee or contractor.
If you are experiencing financial challenges related to the shutdown, reach out to us through the Flex app. We’re here to help and can review potential support options.
Can I use a personal email for my Flex account?
Yes. Your .gov email is only used to verify eligibility for this relief program. You can use a personal email to create your Flex account and for all future communications.
Is this a loan?
Yes, it is an unsecured line of credit issued by Lead Bank. Flexible Rent is a Flex product that gives you access to a credit line so you can split your rent into two smaller payments instead of paying it all at once. Your rent gets paid directly to your property, and you repay Flex in two payments during the month.
Flex has built-in consumer protections to keep costs predictable: there are no late fees, no compounding interest, and no loan stacking. Standard Flex terms apply, and all applications are subject to approval.
Does this affect my credit or membership status?
Flex can help you build credit history through optional rent reporting, which is included in your membership. Flex reports on-time rent payments to TransUnion and may report to other major credit bureaus in the future. Flex will never report anything other than on-time payments.
You can learn more about rent reporting here.
Are there other resources available?
Yes. The Federal Employee Education & Assistance Fund (FEEA) offers emergency loans and other support for federal employees affected by shutdowns. You can learn more at feea.org/our-programs/emergency-loans
Who can I contact for help?
If you have questions about eligibility, the waiver, or your account, reach out through the Help Center in the Flex app or visit help.getflex.com.
