Overcoming barriers: Implementing tech that actually drives resident retention

Thursday, November 21st, 2024 ● 12PM -1PM CST

Thursday, November 21st, 2024

12PM -1PM CST

Brad Robins
Principal Product
Evangelist, Flex

Marcus Armstrong
Director of Research,
J Turner Research

Megan Gibbon
Director, Transactions & Portfolio Operations, Vivo Living

In this webinar you’ll discover:

How technology acts as an enabler to drive resident retention
Best practices for overcoming technology implementation challenges
How payment flexibility addresses key industry pain points
The ROI of investing in resident experience to boost retention and revenue

Join us for part 2 of our webinar series, where we’ll cover the challenges of adopting technology that creates results, and showcase real-world strategies to drive operational efficiency and elevate the resident experience.

Reserve your spot

84%

of residents express interest in splitting rent into smaller payments from their mobile device

56%

of property managers cite cost as the primary challenge to adopting new technology, followed by training (32%) and implementation time (30%).

91%

of businesses offering flexible payment options report positive operational impacts, with significant improvements in retention and on-time payments.

Flexible Finance, Inc. (“Flex”) is a financial technology company, not a bank. All lines of credit, banking services, and payment transmissions are offered by Lead Bank. An application and credit assessment are required for approval. Credit line amounts vary based on eligibility (graphics are illustrative only); to access a credit line, you are required to make timely payments each month. Unsecured lines of credit are provided for a recurring monthly membership fee of $14.99 at 0% APR. A bill payment fee of 1% of your total rent is also charged when you pay your rent using the Flex app (additional card processing fee applies when using a credit card). Memberships automatically renew until canceled. Secured lines of credit are provided at 0–9% APR based on your credit worthiness. You are required to maintain a security deposit with Lead Bank. Other third party fees may apply. See your offer for more details. Positive rent payment history and information about your line of credit may be reported to one or more national credit bureaus. Terms and conditions apply. All loan proceeds are disbursed by Lead Bank; neither Flex nor any of its subsidiaries disburse loan proceeds or engage in the movement of consumer funds. Brokering activities are performed by Flexible Finance Brokering, Inc. Servicing and collection activities are performed by Flexible Finance Servicing, Inc.

Licenses
Flexible Finance Brokering, Inc., Nationwide Multistate Licensing System (“NMLS”) ID #2599800
Flexible Finance Servicing, Inc., NMLS ID #2256673

*Individual results vary. Average outcome for customers who opened a Credit Builder account for use in September 2024 with a starting VantageScore 3.0 with a credit score below 560 and made consistent, on-time payments for at least one month. Factors other than on time payments, including interactions with other creditors, also play a role and may impact results. Payment history will be reported to TransUnion. Past performance does not guarantee future results, and a credit score increase is not guaranteed.

© 2025 Flexible Finance Inc.