Once you successfully sign up for Flex, the app will show your account is active and you’ll receive a welcome email. Starting on the last day of the month, Flex will automatically begin processing your rent bill once it’s posted in your rent portal. Simply make sure your 1st payment amount (plus payment processing fee) is available in your linked payment method to ensure a smooth and timely bill pay process. We’ll notify you if you need to take any additional actions.

When your property posts your monthly rent bill in your rent portal, Flex will authorize a hold for your 1st payment (which can happen as early as the last day of the prior month). Once your 1st payment is successfully authorized, Flex pays your full rent amount directly to your property. Your 1st payment is then fully processed after Flex successfully pays your full rent amount directly to your property. You’ll pay the rest of your rent later in the month, when it works best for you.

You have the flexibility to reschedule your 2nd payment in the app until six days before the end of the month. You must pause or cancel five days before the end of the month. Most customers prefer to pause Flex instead of closing their accounts. If you close your Flex account you’ll have to re-apply to use Flex again in the future.

Reschedule: To reschedule your payment, make sure you’ve updated to the latest version of the Flex app and then navigate to Settings > Repayment Date. From there, hit the Update button to select a new eligible date for your repayment.

Pause: If you do not wish to use Flex Services to pay your rent payment in a specific month, you may pause your Flex Services membership by reaching out to our support team by sending us a request. The pause option allows you to pause your Flex Services membership and keep your Blue Ridge Bank Flex Line of Credit account open. Flex will continue to report your Blue Ridge Bank Flex Line of Credit account as open to TransUnion. Pausing is similar to keeping a credit card open while not actively using the card.

Cancel: You can cancel your Flex Services membership by reaching out to our support team by sending us a request. or using the CANCEL button within the Flex app. We will close your Blue Ridge Bank Flex Line of Credit account once your balance remaining is $0 and we confirm that no additional charges are due. We will report your Blue Ridge Bank Flex Line of Credit account as closed to TransUnion.

You must have the funds for your 1st payment before Flex will pay your rent. As long as you have enough funds in your linked account by the 5th, you can still use Flex, but the later Flex pays your rent, the more likely your property will charge you a late fee. Unfortunately, Flex won’t be able to cover your rent for any month where you don’t have the 1st payment funds available by 1pm ET on the 5th.

If you do not have the funds for your 1st payment by the 5th of the month, your account will be deactivated.

To see if your property building can use Flex, create an account and enter your address to verify. If your property does not appear in the onboarding screens, please send us a request to determine eligibility.

Once you’ve confirmed your property supports Flex, you can start using Flex at any point during your lease. There are certain criteria for eligibility:

• You need to prequalify for a Flex Line of Credit, which we evaluate based on your credit report information, payment history, and other factors.
• Your rent payment amount must be posted in the rent portal.
• Your rent portal must allow for payment by a bank account.