Split rent into
two payments.
Flex is a monthly subscription that helps you pay rent on time, improve cash flow, and build your credit history.
Sign up for Flex.
Enter your personal and property details, check your eligibility for a Flex credit line, add a payment method, and choose your payment schedule.
For speedy sign-up, have your rent portal login ready with your estimated rent amount.
You pay part of your rent when it’s due.
Once your bill is posted in your rent portal, it’s time to make your 1st payment. Flex will automatically charge your preferred payment method, or you can manually process it.
Make sure to have enough funds for your 1st payment by the last day of the month before rent is due.
Flex helps pay your rent in full to your property.
Depending on your property, Flex will either pay your rent for you or help you complete your rent payment in your rent portal.
Allow 24–48 hours for Flex to pay your rent once your 1st payment is charged. We’ll notify you when your rent has been paid.
You pay the rest of your rent later in the month.
Wait for your scheduled 2nd payment date (adjustable in the app until six days before the end of the month), or pay in the app when it’s convenient for you.
For more financial flexibility, align your 2nd payment with your payday.
You’re in business!
Enjoy flexible rent payments every month. You have the option to turn off rent autopay or cancel anytime.*
Get the Flex app to manage account status, payments and receive important notifications about your service.
Paying with Flex.
Let’s break down an example of a $1,500 rent payment.
Payment type
You pay
Example payment dates
1st payment
$909*
1st of each month
Flex will start collecting your 1st payment as soon as your rent bill is posted on the rent portal which can happen as early as the last day of the prior month. Or, you can manually process it.
2nd payment
$606*
15th of each month
You have the flexibility to choose your 2nd payment date and adjust it until the last six days of the month.
Membership fee
$14.99
15th of each month
*Example payments include a 1% bill payment fee.
FAQs
Once you successfully sign up for Flex, the app will show your account is active and you’ll receive a welcome email. If rent autopay is on, starting on the last day of the month before rent is due, Flex will automatically begin processing your rent bill once it’s posted in your rent portal. Simply make sure your 1st payment amount (plus bill payment fee) is available in your linked payment method to ensure a smooth and timely rent payment process. We’ll notify you if you need to take any additional action.
When your property posts your monthly rent bill in your rent portal, if rent autopay is on, Flex will automatically charge your 1st payment (which can happen as early as the last day of the month before rent is due). Once your 1st payment is successfully charged, Flex will either pay your full rent directly to your property or help you complete your rent payment by giving you a Flex-funded payment method for you to manually submit payment in your rent portal.
You have the flexibility to reschedule your 2nd payment in the app until six days before the end of the month. If you don’t want to use Flex, you must pause or cancel two days before the end of the month. Pausing keeps your Flex credit line open with the same monthly membership fee. If you cancel your Flex account, you’ll no longer pay a membership fee but you’ll have to re-apply to use Flex again in the future.
To reschedule your 2nd payment, pause, or cancel your account, make sure you have the latest version of the Flex app to access these features.
We understand that rent amounts can vary each month, so Flex will adjust the amount of your payments to cover small fluctuations. However, if the rent amount posted by your property is significantly higher or lower than the estimated rent amount you provided during sign-up, Flex will ask you to confirm the rent amount that our system should process before submitting your rent payment.
Flex can only help pay your rent when your 1st payment is completed. If your Flex rent autopay is on, make sure you have enough funds for your 1st payment by the last day of the month before rent is due so that Flex can help you pay your rent on time. Be sure to turn off automatic payments on your property resident portal to avoid double payments.
We’ll notify you if your 1st payment is unsuccessful. To resolve this, you’ll have two options:
- You can manually retry the payment in the Flex app by clicking here.
- You can wait for Flex to automatically make another payment attempt. Attempts continue until successful, or until the rent payment cut-off time (1pm ET on the 5th of the month).
Flex does not charge late fees, but the later Flex collects your 1st payment, the more likely your property could charge you a late fee.
You must be 18 years of age or older and qualify for a Flex credit line, which we evaluate when you apply, based on your credit report information, payment history, and other factors. You also need to have a debit or credit card to make your payments to Flex. Please note that your rent portal must allow online payments via ACH or debit card, and not all properties qualify for all Flex services.
