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Flex for mortgage
Reduce delinquency and improve borrower outcomes with flexible payments
Flex lets borrowers split their monthly mortgage payment into two smaller payments, while lenders collect in full and on time, every month.
Rising housing costs are driving an increase in delinquency
More borrowers are struggling to manage payment timing because their cash flow is misaligned, leading to avoidable delinquencies and servicing friction. Flexible payments help servicers keep borrowers current and protect their portfolios.
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Housing costs are surging
Monthly mortgage payments have nearly doubled since 2020, rising to over $2,200 due to higher home prices, interest rates, and taxes.
Most early-stage delinquency is a timing problem
88% of late payments are cash flow-related, not credit failures. With 60% of Americans paid bi-weekly, borrowers face recurring mismatches between their paychecks and mortgage due dates.
$25B in customer bills annually
95%
of late payers say they're interested in split pay
92%
of users attributed Flex to positive long term financial health
77%
of users attributed Flex to a significant improvement in their ability to manage finances and pay bills
February 2026 Mortgage Payment Survey
How Flex works: A win-win for providers and borrowers
For the provider
With Flex, payment is made in full, when it’s due. Get up and running fast, with zero technical lift.
For the borrower
Approved borrowers make two payments to Flex: the 1st when the bill is due and the 2nd later in the month.
Give borrowers the flexibility, control, and peace of mind that their mortgage stays current
Secure upfront, on-time payments with Flex
Frequently asked questions
Do borrowers want flexible mortgage payments?
Yes. Survey results show strong borrower demand for payment flexibility. 95% of late mortgage payers expressed interest in flexible payment options. 54% of refinance-eligible borrowers said they would be more likely to stay with their current lender if flexible payments were offered.
What does Flex cost?
There is no fee for mortgage companies to partner with Flex. Borrowers pay a convenience fee only when they choose to use Flex. Importantly, 59% of surveyed borrowers said they would prefer paying a convenience fee over incurring late fees, which are often significantly higher.
How is Flex different from legacy split-pay solutions?
Unlike traditional split-pay models, Flex pays lenders and servicers in full on the contractual due date.
For borrowers, Flex is also significantly more flexible than standard bi-weekly programs. Rather than rigid auto-drafted payment schedules, borrowers can dynamically choose how and when to split payments each month based on their cash flow needs. Borrowers can use Flex when they need additional flexibility and pay normally when they do not.
Traditional split-pay products are typically designed for financially proactive borrowers looking to accelerate principal reduction. Flex is designed to support borrowers managing short-term liquidity and payment timing challenges.
For borrowers, Flex is also significantly more flexible than standard bi-weekly programs. Rather than rigid auto-drafted payment schedules, borrowers can dynamically choose how and when to split payments each month based on their cash flow needs. Borrowers can use Flex when they need additional flexibility and pay normally when they do not.
Traditional split-pay products are typically designed for financially proactive borrowers looking to accelerate principal reduction. Flex is designed to support borrowers managing short-term liquidity and payment timing challenges.
How does the mortgage company get paid?
Flex pays the lender or servicer in full and on time on the contractual due date, regardless of how the borrower structures their payments throughout the month. Flex handles the timing, reconciliation, and associated risk on the back end.
Who owns the risk?
Flex assumes the repayment timing risk. If a borrower does not repay Flex within the agreed period, they simply lose access to Flex going forward. Flex does not send borrowers to collections, debt stack, or charge APR.
What does implementation look like?
Flex offers robust implementation and integration support designed to work alongside existing servicing infrastructure. Partnerships can be tailored to each lender or servicer's workflows and borrower experience, with implementation timelines that are significantly lighter than traditional servicing platform migrations.
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